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HP OfficeJet D135 Multifunction| Manufacturer: | Hewlett Packard | | List price: | $399.99 |
| Our price: | that is 100% off! |
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| HP OfficeJet D135 Multifunction |
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Average rating:  |  |
Wonderful |
| Looking at all the negative reviews, I'd never buy one of these multi-function printers. However, our D135 is a wonderful device and we've been delighted with it since we bought it. I've never had a problem with it and as of April 1, 05 we'll have had the printer for three years. I did spend the extra money to get the extended warranty and, of course, have never had to use it. When we need it to work, it works without fail. The duplexing option is also great to have. |
| HP OfficeJet D135 Multifunction - Hewlett Packard |  |
HP is awful |
| I got this printer a couple of years ago, and have always had issues with it. The cd that came with it didn't work. I went to the hp website and let it scan my computer to find the right driver, and it installed them but it still didn't work. I let it scan again and it kept saying I had bad drivers. The tech support was not helpful. The website's utility thing also deleted some necessary windows files when it cleaned up after itself, so I had to run a repair on windows. The scanner has never worked properly. And it streaks like crazy. I have tried all the things the troubleshooter said to do, but it's still there. I replaced all the printheads, I have all new cartridges, and it still gives me error messages about them. This is a total waste of money. I've never liked HP, but I had high hopes for this. I will never buy HP again. |
| Hewlett Packard - HP OfficeJet D135 Multifunction | |
Worked for a year, then dropped dead; stay away. |
I purchased my D135 in November, 2003. It had a defective printhead straight out of the box, which HP offered to replace. I replaced the $40 printhead on my own (I didn't want to wait for the new one to arrive via mail) and the machine has worked well since then. Until...
A few days ago it ran out of color ink and upon replacing it I received a 'carriage error'. Several hours of HP chat and phone support later, I found that my machine had hardware failure and could not be repaired. Since the machine was past the one year warranty (by 3 months), HP could only offer me 15% off a refurbished model -- hardly a deal for a defective machine that cost hundreds of dollars new!!
I spoke with several supervisors and they were unanimous in the offer (or lack thereof), despite my protests.
My complaint was that although the machine was out of warranty, it was only recently past warranty AND due to the nature of the error (ie DEAD machine), I should have been presented with some fair upgrade/exchange options. I found several forums online mentioning the same hardware error, leading me to believe that it was just a defective product line. I didn't believe that 15 months was a reasonable lifespan for an All In One machine. It should have been considered that this was an expensive machine and I felt I should have been presented with some feasible repair options, if available, and some reasonable exchange options if repair was out of the question. The exchange options they did provide showed no consideration toward the fact that I had a purchased a lemon and lost a lot of money.
Bottom line: I will be purchasing a new all-in-one printer this week and you can be it will NOT be an HP. Nor will I be purchasing any other HP products in the future. A good company should stand by its products, even beyond the warranty. |
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